Refund Policy

At Maji Online, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, you can return your item(s) for a refund or exchange under the following conditions:

Conditions for Returns

• Eligibility: Returns are accepted within 30 days from the purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

1. Contact Us: To start a return, please reach out to our customer service team at info@maji.co.ke or +254 708 354702 with your order number and reason for return.
2. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed and credited to your original payment method within 30 days.
• Non-Refundable Items: Shipping costs are non-refundable. If a refund is issued, return shipping costs will be deducted from the refund amount.

Exchanges

To exchange an item for the same product, please contact us at info@maji.co.ke or +254 708 354702. We will guide you through the process of returning the original item and sending the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@maji.co.ke or +254 708 354702. We will arrange for a replacement or refund, including return shipping costs.

Contact Us

For any questions regarding our return policy, please reach out to us at info@maji.co.ke or +254 708 354702.