Refund Policy

At Maji Online, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, you can return your item(s) for a refund or exchange under the following conditions:

Conditions for Returns

Return Process

  1. Contact Us: To start a return, please reach out to our customer service team at info@maji.co.ke or +254 708 354702 with your order number and reason for return.
  2. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Exchanges

To exchange an item for the same product, please contact us at info@maji.co.ke or +254 708 354702. We will guide you through the process of returning the original item and sending the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@maji.co.ke or +254 708 354702. We will arrange for a replacement or refund, including return shipping costs.

Contact Us

For any questions regarding our return policy, please reach out to us at info@maji.co.ke or +254 708 354702.