Shipping Policy
Welcome to Maji Online! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand how we handle shipping for our products.
1. Shipping Locations
We ship to addresses within [Country] and internationally. If you are outside of [Country], please check our international shipping section for more details.
2. Shipping Costs
Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and the delivery location. Shipping costs will be displayed at checkout before you complete your purchase.
3. Shipping Methods and Delivery Times
- Standard Shipping: Delivery typically takes [number] business days from the date of shipment.
- Expedited Shipping: Delivery typically takes [number] business days from the date of shipment.
- Overnight Shipping: Delivery is expected the next business day from the date of shipment.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
4. Order Processing Time
Orders are processed within [number] business days of receipt. Please note that this processing time does not include weekends or public holidays. Orders placed after [time] or on weekends will be processed on the next business day.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
6. Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us at info@maji.co.ke or +254 700 314150. We will assist you in resolving the issue as quickly as possible.
7. International Shipping
For international orders, customs duties and taxes may apply and are the responsibility of the recipient. Please check with your local customs office for more information on applicable fees. Delivery times for international orders may vary depending on the destination and customs processing.
8. Return and Exchange Shipping
If you need to return or exchange an item, please refer to our Return Policy for instructions on how to return items and the applicable return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at info@maji.co.ke or +254 708 354702.
Last Updated: August 5, 2024